PROJ430 All Weeks Course Project on Customer Care Website Implementation

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Course Project: Final Report


Each student in Advanced Project Management (PROJ430) will choose a project that will be used to develop various documents that are developed and used throughout the project lifecycle. The project documents will be completed and submitted in eight parts due in each week throughout the course.


The topic you select should be a project that will take between six months to two years to complete. Choose a business or community related project topic in which you are interested, and have knowledge, to make it easier for you to complete these assignments.

The intent of the Course Project is that the project will be sufficiently complex to require consideration of a number of project management issues. In completing the sample project documents for this course, consider the full breadth of the project work required, but remember that you will develop the details to a lesser depth than would be required in reality.

As a reminder, your project topic MUST be a business or community-related project topic. This will allow you to complete all sections of the project. Try to find a project at your workplace or community organization that you can use as a basis for completing these assignments.

You should keep in mind that your project must meet all of the characteristics of a project:

A specific and defined objective A defined life span with a definitive start and a definitive end Involving multiple departmental organizations and professional staff members Doing something unique, not having been done before Defined and specific schedule, budget, and quality/performance requirements

Deliverable Schedule


Project Lifecycle Area(s)

Information and Activities

Deliverable Directions


Initiate, Define, and Organize Your Project

Establish the project organization, Define Project Parameters, and Plan the Project Office and Framework

This week, you are defining and organizing your project. This is the first step in analyzing your concept by gathering information needed for all the project documents that are created during the Project Management process. Often an organization will require months to complete this work. For this course project, you will be creating sample documents that give you an idea or example of the type of information needed to create similar types of project deliverables.

Download the Course_Project_Week_1.docx from Doc Sharing to start this assignment. The Course_Project_Week_1.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 1 Course Project Dropbox.


Continue to Define and Organize Your Project, and Start the Planning

Define How the Project Team Will Work Together, and Define Major Deliverables and Milestones

This week, you are continuing to define and organize your project. Your focus will be on the project team (members and team organizational structure), and how the team will function. You will also define and describe the major project deliverables (and sub-deliverables) and milestones.

Download the Course_Project_Week_2.docx from Doc Sharing to start this assignment. The Course_Project_Week_2.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 2 Course Project Dropbox.


Define WBS and Work Packages

Develop the WBS with Schedule, Resources, and Costs using Microsoft Project

This week, you will be using Microsoft Project to develop the Work Breakdown Structure (WBS) and work packages for your course project. You will also be developing the project schedule and project budget. You can access Microsoft Project from theiLab under Course Home.

You will submit your Microsoft Project file to the Week 3 Course Project Dropbox.


Plan your Project by Analyzing Resources

Analyze Resources and Optimize Trade-offs

This week, your focus is on resource planning. This includes work resources (people) and material resources. Being thorough and complete is very important, and you need to analyze if you identified all the resources you need and the workloads for each. You will use your Microsoft Project file to perform the analysis and complete this week’s assignment. You can access Microsoft Project from the iLab under Course Home.

Download the Course_Project_Week_4.docx from Doc Sharing to start this assignment. The Course_Project_Week_4.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 4 Course Project Dropbox.


Plan your Project by Analyzing Project Risks

Develop a Risk Management Plan

This week, you will develop a risk management plan for your course project. This portion of the planning process includes analyzing potential risks that could impact the project, determining who is responsible to manage the risk, and what actions should be taken to minimize the risk.

Download the Course_Project_Week_5.docx from Doc Sharing to start this assignment. The Course_Project_Week_5.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 5 Course Project Dropbox.


Plan your Project by Defining how to Track, Manage, and Report Project Status

Collect Status Information and Plan how to Take Corrective Actions

This week’s focus is on project information. As a project manager, you will need to keep your finger on the pulse of the project. You need to identify the information that you are monitoring, collecting, analyzing, and reporting. Based on the information, you and others will need to make decisions regarding the project.

Download the Course_Project_Week_6.docx from Doc Sharing to start this assignment. The Course_Project_Week_6.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 6 Course Project Dropbox.


Close the Project

Close out the Project and Archive Project Documents

This week’s focus is project closure, with the assumption that your project will go through execution as planned and will be formally closed. While the project has been the project manager’s focus since project initialization, it is also very important for the project manager to help transition team members back to their functional organizations as well as assure that all project documentation is archived. A significant final deliverable of the project is a Lessons Learned document and meeting.

Download the Course_Project_Week_7.docx from Doc Sharing to start this assignment. The Course_Project_Week_7.docx template contains all the sections that you will need to complete, including instructions to help you work through this part of the course project. You will submit this deliverable to the Week 7 Course Project Dropbox.


Course Project Report

Formal Report that is a Compilation of All Planning Documents from Weeks 1-7 plus Change Management

The Final Report for your Course Project will be a formal report that you will present to the Project Sponsor (your Professor). You will be using the information that you have been preparing each week of the course. You will prepare the report using excellent report writing skills and with content that would be read by an executive of an enterprise. Now is the time to organize and present the information in a way that is understandable and meaningful to your Project Sponsor.

Write the report as though the Project Sponsor is reading the planning details for the first time. You have prepared information each week during the course, and that information will form the foundation for this report. For the Final Report, you should augment that information with further explanations to facilitate the comprehension of what you are presenting. You will need to demonstrate in your report that you have thought through all that is required to manage your project successfully. Continued funding and resource assignments will depend on how well you have planned, estimated, and communicated all aspects of your project. You will submit your final report to the Week 8 Course Project Dropbox. See the course Syllabus for Due Date requirements.

Submit your Assignments to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these Step-by-Step Instructions or watch this Dropbox Tutorial.

Grading Rubrics




Executive Summary


Concise, no more than a half to three quarters of a page.

Integration Management


The information for each of these sections comes from what has been developed in Weeks 1 – 7 plus Change Management. It needs to be organized according to the course textbooks and the PMBOK Knowledge Areas.

Report contains more content than the Weeks 1 – 7 submissions. It reflects further explanation to demonstrate your communication skills.

Scope Management


Time/Schedule Management


Cost Management


Quality Management


Human Resource Management


Communications Management


Risk Management


Procurement Management


Conclusion and Recommendations


Concise, no more than a half to three quarters of a page.

Format and writing quality: Title Page, Page Numbers, Headers, Font Type and Size, Length, and APA Compliance


Report is formatted using this Rubric as a guide for content and sections. Tone addresses the Project Sponsor directly and professionally.

Table of Contents shows each section with at least two outline levels. Each section is clearly labeled in the body of the report.

Core report length 1,500-2,000 words (no limits on appendices, charts, graphs, supporting documentation). Report is APA-compliant with accurate in-text citations supporting full citations on the reference page.

Report contains no spelling, grammar, typographical, or formatting errors; all links functional; graphics and charts are clear and legible. Writing quality is excellent – clear, organized, and professional.



A quality paper will meet or exceed all of the above requirements.

Project Tutorials





Best Practices

The following are best practices in preparing this paper.

Cover Page: Include who you prepared the paper for, who prepared it, and the date. Table of Contents: List the main ideas and sections of the paper and the pages where they are located. Illustrations should be included separately. Executive Summary: Use a header on your paper. This will indicate that you are introducing the paper.

1. Introduce the subject and why the subject is important;

2. Preview the main ideas and the order in which they will be covered; and

3. Establish the tone of the document.

Include in the executive summary a reason for the audience to read the paper. Also, include an overview of what you will cover and the importance of the material. (This should include or introduce the questions you are asked to answer in each assignment.)

Body of the Report: Use a header with the name of the project. An example is, “The Development of Hotel X: A World Class Resort.” Proceed to break out the main ideas: State the main ideas, the major points of each idea, and provide evidence. Show some type of division, such as separate, labeled sections; separate groups of paragraphs; or headers. Include the information you found during your research and investigation. Summary and Conclusion: Summarizing is similar to paraphrasing but presents the gist of the material in fewer words than the original. An effective summary identifies the main ideas and the major support points from the body of the report; minor details are left out. Summarize the benefits of the ideas and how they effect the subject.Work Cited: Use the citation format specified in the Syllabus.

Additional hints on preparing the best possible project follow.

Apply a three step process to writing: plan, write, and complete. Prepare an outline of the research paper before going forward. Complete a first draft and then go back to edit, evaluate, and make any changes required. Use visual communication to further clarify and support the written part of the report. Examples include graphs, diagrams, photographs, flowcharts, maps, drawings, animation, video clips, pictograms, tables, and Gantt charts.