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UMUC ITEC 610 ITEC/610 ITEC610 FINAL PAPER PART 3

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Product Description

ITEC 610 Final Paper Part 3 Operational Improvement Report (UMUC)

Table of Contents

Operational Improvement Report

Managing a Call Center

Hiring qualified and natural talent

Training

Scheduling

Evaluation

Incentives

Recommendations

Implement Risk Management Program

Create a budget

Strategically Plan

Get buy-in from leadership and implement top down approach

Streamline or re-design current processes

Incorporate a training program

Implement policies, processes and plans

Log Information

Ensure Daily practices

Ensure technical support exists

Hire effective individuals to do job

References